Not-So-Gentle Giant

Automation and overreaction to crime degrade the customer experience

Our new house is a very short drive, or a short walk, from a Giant supermarket—one of the major supermarket chains in the Mid-Atlantic. (They’re quasi-related to Martin’s and Stop & Shop, as well as a different Giant based in Pennsylvania—that bit of corporate intrigue might be another piece here!)

I like walking there for small shopping trips, or just l…