The Only Thing Worse Than Disorder

How do you make the median rider feel welcome on public transit?

I saw this tweet recently from an urbanist I follow, about enforcement of minor offenses on public transit:

And I replied with something I’ve thought about a bit, but haven’t specifically written about:

“The funny thing is that *both* of these approaches (treating transit users like presumed criminals, and letting open lawbreaking go unpunished) make tran…