The Revival Of The American Third Place?
Starbucks pivoted away from the in-person experience during COVID - but is pivoting back
Back during the pandemic, I wrote about Starbucks’s pivot away from making the stores nice places to sit and lounge, and towards pickup and drive-thru business. (I liked my headline, “Third Place at the Drive-Thru,” too.)
I quoted this bit from a company exec from a 2020 article, which is absurd (and yes, a Starbuck’s exec’s last name was Brewer! That’s …
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