"What Other Questions Can I Not Answer For You?"

Why the scale of enterprise matters

I came across this article about Starbucks’ crackdown on baristas drawing doodles on cups and otherwise making their employees’ lives harder and less fun—which is funny to read alongside, and perhaps not unrelated to, stories about hundreds of planned store closures.

It got me thinking, again, about why scale is important: how a small business, which is …